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Patient Rights & Responsibilities

BARRETT HOSPITAL & HEALTHCARE 
PATIENT RIGHTS  &  RESPONSIBILITIES
Patients at Barrett Hospital & HealthCare have the right to:

  •  access emergency healthcare services.

  •  be informed of his or her rights in a language or by a method he or she can understand.

  •  participate in the planning and delivery of his or her care.

  •  be informed of his or her health status and make informed decisions regarding his or her care, including the right to refuse treatment.

  •  complete advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives in accordance with Federal Rules and Regulations.

  •  have a family member or representative of his or her choice and his or her own physician notified of his or her admission to the hospital.

  •  personal privacy.

  •  receive care in a safe environment.

  •  be free from abuse, neglect, or harassment from staff, other patients, and visitors.

  •  the confidentiality of his or her clinical records.

  •  access information contained in his or her clinical records within a reasonable time frame.

  •  be free from any physical or chemical restraints imposed for the purposes of discipline or convenience and not required to treat medical symptoms.

  •  be represented by parents, guardians, family members, or other conservators when he or she is unable to fully participate in treatment decisions.

  •  considerate, respectful, nondiscriminatory care from all members of the health care industry at all times and under all circumstances.

  •  a fair and prompt process for resolving concerns.

  •  consent to receive the visitors whom he or she designates and withdraw or deny such consent at any time, unless clinically contraindicated.

  •  communication assistive devices or language assistance services free of charge.

 

Click here for information on the No Surprises Act

 

Click here for information on the Good Faith Estimate 

 

Patients at Barrett Hospital & HealthCare have the responsibility to:

  •  practice healthy habits, such as exercising, not smoking, and eating a healthy diet.

  •  become involved in specific health care decisions and work with health care providers to develop and carry out agreed-upon treatment plans.

  •  disclose relevant information and clearly communicate wants and needs.

  •  avoid knowingly spreading disease.

  •  recognize the risks and limits of medical care and the human nature of the health care professional and be aware of a health care provider's obligation to be reasonably efficient and fair in providing care to other patients and the community.

  •  show respect for other patients and healthcare workers.

  •  make a good-faith effort to pay hospital bills and follow hospital, insurance, and Government health benefit program procedures.

  •  report error and fraud to appropriate person or legal authorities.

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Nondiscrimination Policy

Barrett Hospital & HealthCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). 

 

In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact the Barrett Hospital & HealthCare Compliance Officer at    406-683-3190.  

 

You may also file a complaint with:

The Office for Civil Rights

Department of Health and Human Services

Room 1426, Federal Office Building

1961 Stout Street

Denver, Colorado 80294-3538

Telephone: (303) 844-4774/TOO (303) 844-3439

FAX: (303) 844-2025

 

OR

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U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C.  20201

1-800-368-1019

TDD: 1-800-537-7697

 

Comments and Concerns

Should you have an immediate comment or concern, please notify a staff member.  

We may ask you to complete a patient satisfaction survey after your service.  Please take the time to complete this survey and feel free to make comments about the services that you have received.

 

If you wish to file a complaint, please contact the Quality Department at 406-683-3190. We will attempt to resolve your concerns within 7 days, however, some concerns may take up to 30 days to address. 

 

You may also contact the Montana Department of Public Health & Human Services, Quality Assurance Division, PO Box 202953, Helena, MT 59620-2953 (406-444-2037).  

 

Medicare patients also have the right to contact the KEPRO Quality Improvement Organization (1-888-317-0891) for complaints regarding quality of care, disagreement with a coverage decision, or appeal of a premature discharge.

 

Emergency Screening

If you have a medical emergency or are in labor, you have the right to receive, within the capabilities of this hospital’s staff and facilities:

An appropriate medical screening examination; Necessary stabilizing treatment (including treatment for an unborn child) and; If necessary an appropriate transfer to another facility, even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid. 

 

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